Help Center
Frequently Asked Questions
Find helpful information about Selqoria™ rugs and floor mats, product materials, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Products & Design
About Selqoria™ products
Learn more about our rugs, floor mats, materials, appearance, design details, and intended indoor use.
01 Who operates Selqoria™?
Selqoria™ is owned and operated by Shanghai Lingbeitiao Network Technology Co., Ltd.
02 What does Selqoria™ sell?
Selqoria™ specializes in rugs, floor mats, runners, entry mats, and decorative floor accents designed for indoor home spaces.
Our collection explores a range of shapes, colors, textures, and materials intended to complement bright, comfortable, everyday interiors.
03 What materials are used in Selqoria™ products?
Materials vary by product and design.
Selected Selqoria™ styles may use polyester tufting, polyester pile, cotton-polyester flatweave, polypropylene weave, jute-cotton blends, polyester backing, textile edge binding, or bamboo slats.
Please review the individual product page for the material specifications of the item you are purchasing.
04 Will my product look exactly like the photographs?
We aim to present our products as accurately as possible. However, slight variations in color, texture, weave, surface finish, pattern placement, natural material appearance, or perceived tone may occur.
Product appearance may also vary slightly because of photography, lighting conditions, production tolerances, or individual screen settings.
05 Are minor variations considered defects?
Small variations in color, weave, texture, surface finish, pattern placement, or natural material appearance are not necessarily considered defects.
If you believe your item has a genuine manufacturing issue, please contact our customer-support team with your order number and clear photographs showing the issue.
06 Where can I use Selqoria™ rugs and floor mats?
Our collection is designed primarily for indoor home spaces, depending on the individual product.
- Entryways
- Bedrooms
- Living areas
- Hallways
- Beside beds or seating areas
- Other indoor decorative spaces
Please review the individual product page before purchase for product-specific details.
07 Are all Selqoria™ products made from the same material?
No. Materials and construction vary across the collection. For example, some styles use tufted or woven textile surfaces, while selected designs may incorporate bamboo or blended fibers.
The material information shown on the individual product page applies to that specific item.
Orders & Shipping
From checkout to delivery
Helpful information about order processing, shipping, tracking, and order changes.
08 How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation.
During holidays, promotional periods, or unusually high order volume, processing may require up to 5 business days.
09 How long does standard U.S. delivery take?
Estimated carrier transit time for supported destinations in the United States is generally 10–15 business days after the order has been dispatched.
Delivery estimates may vary depending on destination, carrier conditions, customs processing, weather, holidays, or other circumstances outside our control.
10 How much does shipping cost?
Available shipping methods and any applicable shipping charges are displayed during checkout before payment is completed.
11 Where are orders shipped from?
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.
Shipment origin may differ from our registered business address.
12 Will I receive tracking information?
Once your order has been dispatched and tracking information becomes available, shipment details will normally be sent to the email address provided during checkout.
13 What should I do if tracking stops updating?
Contact us at service@selqoria.com and include your order number.
We will review the available shipment information and contact the relevant service provider where appropriate.
14 What if tracking says “Delivered” but I cannot find my package?
First check your mailbox, delivery area, front or side entrance, household members, building reception, neighbors, and any delivery location normally used by the carrier.
If the package still cannot be located, contact our customer-support team so we can review the available delivery information.
15 Can I cancel or change my order?
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins.
Changes cannot be guaranteed after processing, packing, or fulfillment has started.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns & Refunds
Returns made clearer
Please contact us before returning any item so our customer-support team can provide the appropriate instructions.
16 What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the requirements stated in our Return & Refund Policy.
17 How do I request a return?
Email service@selqoria.com and include:
- Your order number
- The item you wish to return
- The reason for your return
- Relevant photos or videos where appropriate
Our customer-support team will review your request and provide further instructions.
18 Where should I send my return?
Please do not automatically send merchandise to our registered business address.
After an eligible return request has been reviewed and approved, customer support will provide the appropriate return address and return instructions.
19 Who pays for return shipping?
Customers are generally responsible for return shipping costs when a return is based on personal preference or change of mind.
If a confirmed problem was caused by an error attributable to us, our customer-support team will provide an appropriate solution without requiring the customer to bear additional costs resulting from that error.
20 How long does an approved refund take?
After an approved return has been received and inspected, an eligible refund will normally be initiated to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
21 What if my item arrives damaged, defective, or incorrect?
Contact us promptly at service@selqoria.com and include your order number together with clear photographs or videos showing the issue.
After review, we will provide an appropriate replacement, refund, reshipment, return, or other solution for a confirmed error attributable to us.
Still Need Help?
We’re happy to help.
Contact Selqoria™ customer support if you need additional help with a product, order, delivery, return, or refund.
Selqoria™ Customer Care
When contacting us about an order, please include your order number and a clear description of your question. Customer service is available daily from 8:00 AM to 10:00 PM.
Company Details
Business & Contact Information
Selqoria™ Customer Care
Have another question?
Our customer-support team is available to help with Selqoria™ products, orders, shipping, returns, refunds, and other customer-service questions.