Customer Care
How can we help?
Have a question about a Selqoria™ rug or floor mat, an existing order, shipping, tracking, payment, a return, or a refund? Contact our customer-support team and we’ll be happy to assist you.
Contact Selqoria™
We’re here to help.
Choose the support option that best matches your question.
Email Us
For product information, general questions, order assistance, returns, refunds, and other customer-service inquiries.
service@selqoria.com →Order Support
Already placed an order? Include your order number and the email address used during checkout so we can locate your purchase more quickly.
Get Order Help →Customer Care
Our customer-service team is available daily from 8:00 AM to 10:00 PM.
+86 177-1615-2986 →Customer Support
Help with your order
A few details can help our support team review your request more efficiently.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
Providing these details helps our customer-support team locate and review your purchase more efficiently.
Shipping & Tracking Questions
If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact our customer-support team.
Include your order number and any available tracking information so our team can review the shipment.
Problems With Your Order
If an item arrives damaged, incomplete, incorrect, or materially different from the product description, please contact us with information about the issue.
To help us review your request, please include when applicable:
- Your order number
- A clear description of the issue
- Relevant photos or videos
- A photo of the shipping label and exterior packaging
Once the request has been reviewed, our support team will provide the next steps based on the circumstances of your order.
Product Appearance
Minor variations in color, texture, surface finish, weave, pattern placement, or natural material appearance may occur between products or may appear differently because of screen settings and lighting conditions.
Before Returning an Item
Please contact our customer-support team before sending any merchandise back to us.
Do not automatically send a return to our registered business address. After your return request has been reviewed, our support team will provide the appropriate return instructions and return address when applicable.
Customer Service Hours
Our customer-service team is available daily from 8:00 AM to 10:00 PM.
Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review.
Company Details
Business & Contact Information
Selqoria™ Customer Care
Still need help?
Questions about a Selqoria™ rug or floor mat, an order, delivery, payment, return, or refund? Reach out to our customer-support team.